RETURNS POLICY

RETURNS POLICY:

NEW!!!

Returns and Package Refusal from the United States

For orders shipped to the United States, we remind customers that any customs duties and import taxes applied at the time of shipment are the responsibility of the buyer.

Due to recent developments, applicable duties may range from 0% to 15% of the total value of the purchased goods. This increase is a consequence of the trade policies introduced by the Trump administration, which raised export costs to the United States.

If the customer refuses the package upon delivery, the shipment will be returned to us with the application of customs duties and return charges to our country. These costs, which may vary approximately from 0% up to 15% of the total value of the goods, will be fully charged to the customer.

Therefore, in the case of a return from a U.S. customer, in addition to the 10% return handling fee of the order value, all customs and re-importation duties incurred by our company will also be deducted.

A Word of Caution: We encourage U.S. customers to carefully consider the decision to refuse or return a package, taking into account the overall costs involved.



It will charge a 10% return fee on machines. Customer pays for the return shipping. To return products please contact us mothertattoomachines@gmail.com We will refuse any return that does not conform to the rules of our return policy as follows:
• Time limit for return shipment is 5 days from date of delivery.
• Products must be returned as originally packed, with all original packing included.
• Include a copy of the original invoice.
• Include a letter or note explaining the reason for the return.
• Include your current telephone number and e-mail address.
• Customer pays for return shipping plus a 10% return fee
• In case of reparation or return, specify "repair" or "return" in the shipping documents.
Any customs duties issued on packages shipped by the customer will be deducted from the total refund or added to any repair costs.
Any refund or exchange with another machine will be made when the goods for which exchange or reimbursement is requested has arrived at our office.

THE RIGHT OF WITHDRAWAL IS NOT APPLICABLE TO WHO PROVIDES THE VAT NUMBER.
The customer-consumer can exercise the right of withdrawal, a natural person who buys the goods for purposes not related to his professional activity, or does not make the purchase by indicating a VAT number in the order form.
The non-consumer customer, company or professional, who purchases for professional purposes or by indicating a VAT number in the purchase request, enjoys only the legal guarantee of the manufacturer (12 months from delivery).